Browse

Store Policy

Company Policies

 

Pre-Order Poilicy

Preorder items are not yet available. The quantity available and "in stock" notations are the quantities we have available for advance order.  If there are other items on the order, the entire order will not ship until all preorders release.  Image, contents, and release date are subject to change. 

Return Policy

You may return most new, unopened items sold and fulfilled by Astral Games within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Additional Shipping Requirements

Orders that trigger our fraud detection may be required to submit extra information to have these items shipped. A message will be sent to the ordering account's email asking for photo identification to confirm the identity and shipping address of the account. If this information is not recieved within 24 hours of the message being sent, the order may be cancelled and refunded without further notification. 

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

 

Counterfeit Policy

If cards are suspected to be counterfeit, we reserve the right to hold said cards. All such suspected orders will be reported to Wizards of the Coast, for further investigation. 

Tweets by @crystalcommerce
Back to Top